How long is the product’s expiration date?
The products on this site are shipped with a trial period of 6 months to 2 years.
How long will it take to arrive?
Although it depends on the shipping source, please allow approximately 7 to 14 days.
Delays may occur due to weekends, holidays, and congestion at customs.
If you do not receive the item within 30 days after confirming your payment, please contact our Customer Support Desk.
Do you charge for shipping?
Shipping is free for orders over $100 USD.
If your order is less than $100 USD, we charge a shipping fee of $9.99 USD nationwide.
Can I specify the delivery date/time?
Delivery date and delivery time cannot be specified.
This is because there is no service for specifying the delivery date and delivery time for international mail.
Can I use cash on delivery?
This is not possible due to overseas shipping.
After confirming payment completion, we will arrange shipping.
Can I return or exchange an item?
We do not accept returns or exchanges due to customer convenience.
We will accept exchanges only if the product is damaged or the wrong product is enclosed at the time of arrival.
I would like to know when the sold out item will be back in stock.
The arrival date for out-of-stock items is indicated on each product page.
For products not listed, the arrival date from the manufacturer is undecided.
I’m not receiving emails from the site.
We will send an order confirmation email to all customers. Emails sent to you may have been automatically sorted into your spam folder.
Please check the email settings of your device, or log in to this site and check the contents of the email from the notification.
Is it safe for people to take overseas medicines?
There is generally no problem if you follow the usage and dosage, but in the unlikely event that this site does not take any responsibility.
Please refer to the dosing method and side effects on each product page and use at your own risk.
Can anyone place an order?
Anyone over the age of 18 living in USA And Other Country can place an order.
Is it possible to cancel?
You can cancel your order before payment is made.
Please log in to this site and click “My Account, select the order you want to cancel.
Please note that we do not accept cancellations or returns for personal reasons after payment has been made.
What are the payment methods?
You can choose from three options: bank transfer, credit card payment, and Paypal.
Will it arrive properly?
Our site has a 100% delivery guarantee.
You can also check the tracking number to check the current location of the item.
In the unlikely event that you do not receive the product you ordered, please contact us from ” Contact Us “
Won’t the contents be revealed by the packaging or the slip?
Since it is packed in a box that does not show the contents, the contents of the box cannot be known unless it is opened.
If I order multiple items at the same time, will they be delivered together?
If the products you ordered are shipped from the same source, they will be packed together in principle.
However, in the following cases, it will be shipped separately.
Different order numbers (if you placed multiple orders)
Multiple tracking numbers will be issued if the sender’s out-of-stock package is divided into multiple packages.
In that case, the customer will be notified of the tracking number for the number of packages, so please check it.
Can you deliver overseas?
Yes, We do accept shipments outside of USA And Other Country.
I would like to be notified when it arrives at the post office.
Even if the product arrives at the designated post office, we will not be able to notify you from this site or the post office.
A tracking number will be issued before the package arrives, so please check the status of the package yourself.
I want to check the status of my order.
While logged in to this site, Order history Please check from
In addition, you can check the delivery status of the product from “Check delivery status” in “My Account”.
I forgot my registered email address and password.
If you forget your password, click “Forgot login password, Please enter your email address and contact us.
After contacting us, you will receive a password notification email.
If you have forgotten your registered email address, please contact customer support from the inquiry form .
What should I do if I want to ask a question?
Please feel free to contact us with any questions .
Order Related FAQs:
Q. Can everyone order?
A. A person above 18 years of age can order.
Q. I want to have my order delivered to a different address.
A. Yes, You can have your order delivered to a different address.
Q. Is a prescription required?
A. Yes, You will need a valid prescription.
Q. How can I order?
A. You can order by visiting the website or by mail. If you face any problem with place your order, you can contact us without any hesitation.
Q. Can I order through email?
A. Yes, You can also order through email.
Q. Can I order in bulk?
A. Yes, You can order in bulk on which we can also give you some discount.
Q. Can you give some information about the medicine?
A. General information about the medicine is available on our website but this is not completely accurate. Please take and use the medicine only after consulting your nearest doctor.
Q. Can I order the same product again?
A. Yes, You can order same products again.
Account Related FAQs:
Q. Is login required to order?
A. No, You can place the order even without login.
Q. I have forgotten my registered e-mail or password?
A. You can reset your password which you will receive on your mail Or if you are facing any problem then you can also contact us.
Q. I have not received the mail?
A. If you are not receiving any mail then check the spam box in your email. If you still do not receive the email, please contact us.
Q. Can I change my registration information?
A. You can change your registered information for this you have to contact our team.
Payment Related FAQs:
Q. How can I pay you?
A. You can pay us by credit card and bank transfer.
Q. Are there any additional charges on top of my order value?
A. No charges other than your total cart amount.
Q. Can I change my payment methods?
A. Yes, you can change your payment method. You can choose any payment method like credit card and bank transfer and make the payment.
Q. Will you issue receipt?
A. You will receive the receipt issued by us on your mail.
Q. How can I be assured about my payment?
A. Once your payment is completed we will send you a mail And the status of your order will be In The Process.
Q. Do you accept credit card payments?
A. Yes, we accept all types of credit card payments. Like as JCB, Visa, Master Card, American Express Card And Other Cards.
Q. Can I pay by cash on delivery?
A. No, you cannot pay by cash on delivery as this medicine is sent from abroad.
Q. Can I contact you about my payment?
A. Yes you can feel free to contact us we will help you to resolve any issue with your payment.
Q. Can I transfer money from any bank?
A. Yes, You can transfer money through any bank.
Q. Is my payment process secure?
A. Yes, your payment process is 100% secure. Because our website has an SSL certificate which keeps your payment secure.
Packaging Related FAQs
Q. Is my personal information safe on the packaging?
A. Yes, your personal information will be safe on the parcel. We do not share any details on the parcel other than your name and your proper address. It is almost impossible to see the item kept inside the parcel.
Q. Will my medicine break in the packaging?
A. We ship your medicine securely using a variety of materials to properly pack your item. It is almost impossible for your medicine to be harmed.
Delivery Related FAQs:
Q. How many days will it take to arrive?
A. It takes an estimated 7 to 14 days to arrive. But due to some reason it may get delayed.
Q. Where can I collect my order?
A. Your parcel will be received at the address given by you but if there is a delay then you can contact your nearest post office and get it from there.
Q. Can I change my address after placing the order?
A. If your parcel has not been shipped, you can change your address before it has been shipped. No changes will be made to your address after shipped.
Q. How can I know the status of my order?
A. You can check the status of your order by visiting the “Track Your Order page” of the website, but in case of any problem, you can contact us by mail so that we can give you an estimate of the status of your order.
Q. I did not receive my product?
A. If your order is not received within 30 days from the date of order place you may contact us via mail or contact form.
Q. I received a different product than my order?
A. If you receive a different product than what you ordered, you can contact us, we will try to resolve the issue as soon as possible.
Cancellation Related FAQs:
Q. Can I cancel my order after payment?
A. No, you cannot cancel your order after payment.
Q. Can I return or exchange the product?
A. No, you cannot return or exchange the product.
Q. What if I ordered the wrong product?
A. If you have placed a wrong product order, you can cancel it before making payment.
Refunds and Returns Related FAQs:
Q. Will I get my full money?
A. We will provide you a full refund only if we have not made a successful delivery or the wrong item has been sent. And In any other case we will not issue you a refund.
Q. Are there any additional refund charges?
A. Although there are no additional charges on refund, But it will depend on the situation.
Q. Can I return it easily?
A. You can return it if you receive the wrong item or if you receive a different item, otherwise Returns will not be accepted in other cases.